Shipping & Returns
- FREE SHIPPING AUSTRALIA WIDE
Enjoy worry-free shopping with free shipping across Australia. The price you see at checkout is all-inclusive, with no hidden fees. After placing your order, you will promptly receive an email confirmation containing your order details.
Our aim is to dispatch your artwork within five business days and have it delivered to your doorstep two to eight business days. Please allow for extended delivery times to remote areas.
Should you have any delivery-related questions or concerns, please reach out to us at shop@mincolour.com or via our Contact Us page. Your satisfaction is our priority.
For our international customers, we offer shipping through trusted carriers like EMS, UPS and FedEx. All international shipments are fully insured against loss and damage. Please note that additional shipping costs apply to selected countries. This cost includes shipping insurance and delivery to your doorstep.
As the recipient, you are responsible for any international customs/import fees and taxes, which may vary by country. We recommend checking with your country's customs offices to understand and anticipate these additional costs.
If you require international shipping, please contact us at shop@mincolour.com, and we will guide you through the necessary process.
Your artwork is insured during transit for your peace of mind. In the unlikely event that your artwork is damaged in transit, you have several options:
- Receive a full refund.
- Request a unique creation from our artist.
- Choose another piece from our website and use the insurance claim as store credit, allowing you to shop immediately without delays.
If you are returning the artwork directly, please ensure it is sent via a trackable and insured shipping carrier, and provide us with the tracking information.
Please note that our insurance coverage is valid while the artwork is in transit only.
We want you to adore your new masterpiece, and we understand that sometimes feelings change. That's why we offer a hassle-free return policy.
If, within seven days of receiving your artwork, you find that it doesn't capture your heart or you simply change your mind, follow these easy steps:
- Repackage the artwork in its original packaging.
- Send us an email at shop@mincolour.com within seven days of receiving the artwork.
We will arrange for a convenient pickup at your location. Please note that the cost of return shipments is the responsibility of the purchaser. Once we process your return and receive the artwork in the same condition it was sent, we will issue a prompt refund or credit (after deducting return shipping cost) for your purchase.
