Refund policy
Shipping & Returns
FREE SHIPPING AUSTRALIA-WIDE
Enjoy free standard shipping across Australia. Our trusted couriers are Australia Post, StarTrack and Fedex. The price you see at checkout is all-inclusive, with no hidden fees. After placing your order, you will receive an email confirmation containing your order details and tracking information.
Dispatch Time: We aim to dispatch your artwork within 3 business days of order placement.
Delivery Time: Standard transit to metro areas takes between 2 to 8 business days. Please allow for extended delivery times to remote or rural areas.
Should you have any delivery-related questions, please reach out to us at shop@mincolour.com or via our Contact Us page.
INTERNATIONAL SHIPPING
For our international customers, we offer premium shipping through trusted global carriers including DHL, UPS, and FedEx. All international shipments are fully insured against loss and damage.
Shipping Costs: Additional shipping fees apply to international destinations. To arrange an international delivery and receive a custom shipping quote, please contact us at shop@mincolour.com prior to purchase.
Duties & Taxes: As the recipient, you are responsible for any destination customs fees, import duties, and local taxes levied by your country. We recommend checking with your local customs office to anticipate these additional costs.
TRANSIT INSURANCE & DAMAGE
Your artwork is fully insured while in transit. In the unlikely event that your artwork arrives damaged, please take photos of the packaging and the artwork immediately and contact us at shop@mincolour.com within 48 hours of delivery.
Upon verifying the transit damage with the carrier, you can choose one of the following remedies:
A full refund to your original payment method.
A replacement artwork of equal value.
Store credit to select another piece from our website immediately.
RETURNS & REFUNDS
We want you to absolutely love your new artwork. If a piece does not completely capture your heart, we offer a 7-day return policy from the date of delivery.
To initiate a return, please follow these steps:
Ensure the artwork is safely repacked securely in its original packaging.
Email us at shop@mincolour.com within 7 days of receiving the artwork to request a return authorization.
Return Shipping & Processing:
Return Costs: The cost of return shipping is the responsibility of the purchaser. We will arrange a convenient courier pickup at your location, and the actual cost of this return courier service will be deducted from your final refund amount.
Refund Processing: Once the artwork is safely received back at our studio on the Sunshine Coast, QLD, and inspected to ensure it is in its original condition, we will process your refund.
Timeline: Refunds will be issued back to your original payment method within 3 business days of receipt.
Contact Us:
Min Ray
Email: shop@mincolour.com
Sunshine Coast, Queensland, Australia